If you have a preferred travel agent, or if you heard about us through an agent, we strongly encourage you to book your adventure through them. Please have your agent give us a call.
Can I use a travel agent?
Why can't extra services be added to a file within 10 days of departure?
As our adventures are often "off the beaten track" it is next to impossible to contact our tour leaders and have them arrange these services in such a short time frame. We highly recommend adding services to your booking at least 30 days prior to your departure date as amendment fees will apply between 30 - 10 days.
Why extra services might not be available to be added to a file closer to departure?
As our adventures are often "off the beaten track" it is next to impossible to contact our tour leaders and have them arrange these services too close to departure. We highly recommend adding services to your booking at least 30 days prior to your departure to guarantee your space.
What does "Holding an Option" mean?
It means reserving space without payment for up to 48 hours. Holding an option gives you time to research flights, gather passport information, confirm arrangements with travel partners, etc.. An option will expire and your space will be released unless you confirm within 48 hours. Holding an option isn't necessary if you know you want to book and are ready to make payment.
How do I "Hold an Option"
There are two ways to hold an option: online or by phone (1-800-708-7761). Our secure online booking form allows you to "Hold an Option" or "Confirm my Booking". Payment is not required when holding an option however we do require your credit card details when booking online. Your credit card will not be charged unless you confirm your option. After holding an option you will be provided with a Booking Reference Number and instructions on how to confirm. Options that are not confirmed within 48 hours will expire and your space will be released.
Can I book and confirm without holding an option?
Yes! You can do so online or by phone (visit our contact us page). Please be sure to have the following details on hand:
- Full name as it appears on your passport
- Passport number, expiry date and place of issue
- Nationality
- Full mailing address
- Date of birth
- Occupation
- Emergency contact name and phone number
- details regarding any medical or dietary requirements
- credit card details
The most up to date information on deposit amounts and full payment dates can be found on our Booking Terms and Conditions.
Is availability guaranteed when I book online?
The availability listed on our website is updated regularly, however on some tours we must confirm arrangements with our local operations on the ground, a process which usually takes no more than 24 to 72 hours. When you book online you will receive a follow-up email confirming your arrangements or a timeframe for when they will be confirmed. We strongly recommend that you do not make any other non-refundable travel arrangements until you receive confirmation that your space has been held.
Are your tours guaranteed to run?
The security that comes from knowing your trip is locked-in is a feeling that can't be topped. We like that feeling – so much so that we figured everyone should have it. Every G Adventures departure is guaranteed to run. Yup, all of them. Once you've booked and paid, that's it; you're going. Guaranteed. Your trip won't be cancelled by us for any reason (beyond harsh weather or safety issues). Promise.
Do I need insurance?
All of our tours require that you have medical travel insurance which includes at least USD$200,000 worth of emergency evacuation and repatriation coverage. On Day 1 your tour leader / G Adventures representative will ask you for proof of coverage. Cancellation insurance is recommended but not mandatory.
Can my documents be mailed out to me?
As a sustainable company we try to limit the amount of paper that we consume, therefore, all documents are electronically sent directly to your email account. Please consult a G Adventures specialist if this is not possible.
How do you send out travel documentation?
All documentation is sent electronically by email. Shortly after we receive your payment we will send you your initial documents. Final documentation will be sent by email no later than two weeks prior to the departure.
Can I pay in full right away?
You sure can. Please let your G Adventures specialist know at time of booking or indicate this when making your online booking.
Can I cancel my booking if I decide I cannot make it?
After you have confirmed your booking, you have the option to cancel. For the most up to date cancelation penalties please refer to our Booking Terms and Conditions. Because of this, we highly recommend taking out an All-Inclusive Insurance policy, so you know your investment is secure!
How do I confirm after "Holding an Option"?
You can confirm your space by email (travel@gadventures.com) or by phone (visit our contact us page for local numbers). Please be sure to have the following details at hand:
- Booking Reference Number (provided to you at the time you held your option)
- Full name as it appears on your passport
- Passport number, expiry date and place of issue
- Nationality
- Full mailing address
- Date of birth
- Emergency contact name and phone number
- details regarding any medical or dietary requirements
The most up to date information on deposit amounts and full payment dates can be found on our Booking Terms and Conditions.
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